A problem statement is similar to a 30-second elevator pitch, and provides enough information that easily and quickly identifies the issue and why there is a need for an improvement effort.
Example:
In the third quarter, the shipping center sent 120,000 packages. Of those
packages, 15,000 were returned, resulting in an 8% return rate. The rate of return is above the targeted 7% rate and cost the company an additional $272,000 for the quarter. Over the course of the year, the current process could result in additional costs of over $1 million.
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